We are available 24/7. When you call with an inquiry via phone, email, social media or online chat, we place your details in our information system and start preparing for your appointment. We also arrange for necessary permits to access your community.

An inspector technician and relationship manager visit your premises and lodge detailed notes and pictures in their custom iPad app. The inspection requires access to your AC system to determine the extent of the work.

Your inspection results are fed into our information system to generate a detailed report and prepare a quotation for the service. Both the report and the quotation are received within a couple of hours after our visit. Once you agree, we move into action.

On the day of the service, teams are given your GPS coordinates so they can find your location easily without having to call for directions. They will ring your bell precisely at the time of your service appointment.

Once at your residence, the Team Leader will inspect the premises and inform the team to start unloading the tools and equipment and which part of the area to start first.

We access and clean your AC system first, with specialized tools used to access every nook and cranny. We pay special attention to the evaporator coils, fan blowers, drainage trays and pipes, duct and grills.

Your AC’s evaporators, drainage trays, drainage pipes, blowers, filters, ducts and grills are all disinfected using our 100% chemical free biosanitizer. We even disinfect the air in your room by using a special fogging machine to mist our biosanitizer.

Your premises are then put back in order, with work areas deep cleaned and all furniture carefully placed back in its original position.

Everything done is fed into our information system so you are given a detailed report. Within 24h, we send you a comprehensive report detailing work done, with before and after pictures showing what was accomplished. We also point out components that might need repair or a technical service. Then, we ask you to rate our teams on a five-point scale. Leave a compliment or register a concern. Our Quality Assurance department also follows up to get your feedback and ensure you are satisfied with our service.